Refund policy
At MIMISO, we want you to be happy with your purchase. If you are not satisfied with your order, we accept eligible returns and exchanges within 7 days of delivery.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product must be returned in its original condition:
- Unused and unworn
- Undamaged
- Free from marks, stains, or alterations
- With all original tags attached
- With all original packaging and accessories intact
Please ensure that the product is packed securely in the original packaging/box provided at the time of delivery.
Please Note
- Returns and exchanges are permitted only once per order.
- Products showing signs of use, wear, washing, damage, alteration, or missing tags/packaging may not be eligible for return or exchange.
- Products returned without the required original packaging may be rejected.
- Final approval of a return or exchange is subject to inspection of the returned product.
- In locations where return pickup service is unavailable, customers may need to self-ship the product to our warehouse. Our support team will provide the required shipping instructions.
How to Request a Return or Exchange
To initiate a return or exchange, please email us at:
Your email should include:
- Order ID
- Reason for return or exchange
- Clear photographs of the product
- Clear photographs of the original packaging/box
Our team will review your request and guide you through the next steps.
Please do not send a product back without receiving return instructions from our support team.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed to the original payment method, subject to applicable payment gateway and banking timelines.
Refund processing times may vary depending on your payment provider or bank.
Exchanges
If you request an exchange, the replacement product will be processed after the returned product has been received and approved by our team.
Exchange availability is subject to stock availability.
If the requested replacement is unavailable, our team will contact you by email with the available options.
Need Help?
For any return, exchange, refund, or order-related queries, please contact us exclusively by email:
Email: mimiso.india@gmail.com
Customer Support Hours: Monday – Saturday, 10:30 AM – 7:00 PM
MIMISO
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